Refund Policy

Last updated: 10/29/2026

This policy is issued by PlanRez and covers the PlanRez subscription (the Independent plan at USD 15 per month). It does not cover tours, safaris or accommodation booked with individual operators — those are governed by each operator's own cancellation policy.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your PlanRez subscription, you can request a full refund within 30 days of your order date, including for change of mind.

2. How to Request a Refund

Refunds are processed by our payment provider and Merchant of Record, Polar Software Inc. To request a refund, open the customer portal link in your Polar receipt using the email address you used at checkout, or email us at billing@planrez.com and we will arrange it with Polar on your behalf.

3. Processing Time

Approved refunds are returned to the original payment method. Polar typically processes refunds within 3–5 business days, though your bank or card issuer may take longer to post the credit.

4. Cancelling Your Subscription

You can cancel at any time from the Billing page in your account or through the Polar customer portal. Cancelling stops future renewals and your paid features remain available until the end of the current billing period. Cancelling on its own does not trigger a refund — request one as described above if you are within the 30-day window.

5. Renewals After the Guarantee Period

Beyond 30 days, renewal charges are generally non-refundable, but we review requests case by case — for example accidental renewals or duplicate charges are refunded. Contact us and we will do our best to help.

6. Free Plan and Trials

The Starter plan and the free trial cost nothing, so no refund is required. You will only be charged if you choose to start a paid subscription.

7. Contact

Questions about this policy? Email billing@planrez.com. See also our Terms of Service and Privacy Policy.